Job Description: Virtual Visitation and Family Support Specialist

Location: Omaha, NE (Remote with occasional in-person requirements)

Job Summary: Renewed Vision CDDC is seeking a compassionate and organized Virtual Visitation and Family Support Specialist to facilitate virtual family visitations, provide support to families and clients, and ensure a positive and engaging experience for all participants. This position will play a key role in maintaining strong family connections and supporting client development while adhering to organizational policies and relevant regulations.

Key Responsibilities:

1. Virtual Visitation Coordination:
   • Schedule and facilitate virtual visitations between clients and their families, ensuring sessions run smoothly and are conducted in a safe, respectful environment.
   • Provide technical assistance to participants to troubleshoot and resolve issues related to virtual platforms.
2. Family Support Services:
   • Offer guidance and emotional support to families navigating developmental disabilities or related challenges.
   • Assist families in accessing resources and services to meet client and family needs.
3. Client Engagement:
   • Foster meaningful connections by encouraging positive interactions during virtual sessions.
   • Communicate regularly with clients and families to gather feedback and address concerns.
4. Documentation and Reporting:
   • Maintain accurate records of visitations and client interactions in compliance with organizational policies and confidentiality regulations.
   • Prepare reports on visitation outcomes and participation trends for program evaluation purposes.
5. Collaboration:
   • Work closely with case managers, therapists, and other staff to ensure integrated support for clients and their families.
   • Participate in team meetings and training sessions to stay informed about best practices in family support and developmental disability services.

Qualifications:

• Education:
  • Bachelor's degree in social work, psychology, human services, or a related field preferred; relevant experience may be considered in lieu of degree.
• Experience:
  • At least 2 years of experience in social services, family support, or a related field.
  • Familiarity with virtual communication platforms (e.g., Zoom, Microsoft Teams).
• Skills and Competencies:
  • Strong interpersonal and communication skills.
  • Proficient in technology, with the ability to troubleshoot basic virtual platform issues.
  • Ability to manage time effectively and prioritize multiple responsibilities.
  • Empathy, patience, and cultural sensitivity.
• Other Requirements:
  • Must be able to pass extensive background checks and abuse registry checks.
  • Must not be on the Medicaid exclusion list
  • Flexibility to occasionally travel for in-person meetings or events (in and around Omaha).

Compensation:

• $18 - $19 per hour

Schedule:

• Weekdays after 5 pm
• Weekends starting at 9:30, 1:30, or 2:30
• Virtual visits last 30 minutes to 1 hour

Our policy is to provide equal opportunity in all aspects of employment to all employees and job applicants. We are committed to providing a work environment that is free from discrimination and harassment of any kind, and we encourage individuals from diverse backgrounds to apply for this position.